Privacy Policy for Same-Day Delivery Services

This Privacy Policy explains how we collect, use and safeguard your personal data when you visit our website or use our services.

We process personal data in accordance with the UK GDPR and applicable data protection laws.

We may collect and process the following information:

Information you provide to us

• Name and company name
   
• Email address
   
• Phone number
   
• Pickup and delivery details
   
• Information submitted via contact or quote forms
  Automatically collected data
• IP address
   
• Browser type and device information
   
• Website usage data (via cookies)

We use your personal data to:

• Provide courier and delivery services
   
• Respond to enquiries and quote requests
   
• Manage customer relationships
   
• Improve our website and services
   
• Comply with legal and regulatory obligations
   

We only process your data where we have a lawful basis to do so.

We do not sell your personal data.

We may share information with:

• Trusted service providers (IT, invoicing, communications)
   
• Insurance providers where required
   
• Legal or regulatory authorities when legally obligated
   

All third parties are required to respect the security of your data.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain personal data only for as long as necessary to:

• Provide our services
   
• Meet legal, tax and regulatory requirements
   
• Resolve disputes and enforce agreements
   

When data is no longer required, it is securely deleted.

You have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request erasure of your data
   
• Object to or restrict processing
   
• Request data portability
   
• Withdraw consent at any time (where applicable)
   

To exercise your rights, contact us using the details below.

Our website may use cookies to improve user experience and analyse site traffic. You can control or disable cookies through your browser settings.

(You may also wish to implement a separate Cookie Policy.)

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

If you hae any questions about this Privacy Policy or how your data is handled, please contact:

Velora Xpress
A division of Velora Services Ltd
📧 Email: info@veloraxpress.co.uk
📞 Phone: 03301 333 238
📍 United Kingdom